Sales Associate Keyholder
3 weeks ago
About Express
Express is a leading fashion brand that offers a wide range of stylish and high-quality clothing for men and women. We are committed to providing our customers with an exceptional shopping experience and are seeking a highly motivated and customer-focused Retail Sales Associate Keyholder to join our team.
Key Responsibilities
- Provide a great in-store shopping experience for our customers by maintaining a clean and organized sales floor, checkout, fitting room, and stockroom.
- Execute opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
- Process transactions quickly and accurately, reducing customer wait times.
- Assist with product launch changes and deliver on all aspects of the customer experience model.
- Resolve customer service-related issues and determine a resolution or escalate further, communicating all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements
- High School or Equivalent
- 0-2 years of relevant job experience
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends, and non-business hours
- Meets physical requirements
Benefits and Compensation
Express offers a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, and parental leave for new moms and dads.
Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.
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