Season Ticket Retention Specialist
1 week ago
Job Summary:
The Season Ticket Retention Representative will provide exceptional customer service to the Tennessee Volunteers fan base, focusing on retaining season ticket sales and generating revenue through outbound/inbound phone calls, face-to-face meetings, and email marketing efforts.
Key Responsibilities:
- Retain season ticket holders for Tennessee ticketed sports, including Football, Men's Basketball, Volleyball, Women's Basketball, Baseball, and Softball.
- Make a set number of calls per day, as determined by Associate A.D. and Assistant Director.
- Accept telephone orders and enter ticket and donor information into the computer ticketing system for season, single, and post-season tickets.
- Build relationships with current fans and prospects to determine the best ticket plan for their needs.
- Generate daily edits of all entries, verify accuracy, and post entries.
- Collaborate with other UTAD staff, including ticket operations, Tennessee Fund, marketing, and security teams.
- Assist with security measures in the ticket office, following applicable policies and procedures related to security and accountability of tickets and revenue.
Requirements:
- Bachelor's Degree in Business, Sport Management, Marketing, or a related field.
- One year of experience in sales, including internships and graduate assistant positions.
- Strong critical thinking, problem-solving, and conflict resolution skills.
- Excellent written and verbal communication skills.
- Ability to engage effectively with diverse cultures and backgrounds.
- Flexibility to work non-standard schedules, including nights, weekends, and holidays.
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