Data Center Technician

4 weeks ago

Cheyenne, Wyoming, United States Microsoft Corporation Full time
About the Role

As a Data Center Technician at Microsoft Corporation, you will play a critical role in delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Key Responsibilities
  • Develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues.
  • Develop an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management.
  • Perform basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption.
  • Escalate and/or seek guidance from experienced technicians or direct-line management regarding client interactions.
  • Develop an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
Requirements
  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
  • Ability to meet Microsoft, customer and/or government security screening requirements.
  • Preferred qualifications include 1+ year(s) experience supporting IT equipment or related technology.
What We Offer

As a Data Center Technician at Microsoft Corporation, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our cloud services.

We offer a competitive salary, benefits, and a positive and inclusive work environment.

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