Customer Service Representative

4 days ago


Fort Atkinson, Iowa, United States iFLY, LLC Full time
iFLY, LLC: Customer Service Representative Job Summary

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at iFLY, LLC. As a key member of our front desk team, you will be the first point-of-contact for customers and play a critical role in delivering exceptional customer service experiences. The ideal candidate will have strong sales, communication, and problem-solving skills, with the ability to work well under pressure and as part of a dynamic team.

Responsibilities:
  • Promote customer safety throughout their time in the wind tunnel and facility.
  • Sell iFLY's unique indoor skydiving experience by actively listening to guests and recommending experiences that improve their time at iFLY.
  • Maintain a positive and friendly attitude, exciting customers about the experience and assisting them in a timely manner.
  • Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through.

Requirements:
  • High school diploma or equivalent (required).
  • Exceptional sales and customer-service skills.
  • Ability to stand for about 8 hours a day while working on a point-of-sale system.
  • Weekend availability is required.

Benefits:
  • Competitive salary ($20-$22/hour) and performance bonus opportunities.
  • Medical, dental, vision, and supplemental plans.
  • Paid time off (PTO) and parental leave.
  • 401k retirement investment with a generous company match.


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