Customer Service Representative
4 days ago
We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at iFLY, LLC. As a key member of our front desk team, you will be the first point-of-contact for customers and play a critical role in delivering exceptional customer service experiences. The ideal candidate will have strong sales, communication, and problem-solving skills, with the ability to work well under pressure and as part of a dynamic team.
Responsibilities:
- Promote customer safety throughout their time in the wind tunnel and facility.
- Sell iFLY's unique indoor skydiving experience by actively listening to guests and recommending experiences that improve their time at iFLY.
- Maintain a positive and friendly attitude, exciting customers about the experience and assisting them in a timely manner.
- Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through.
Requirements:
- High school diploma or equivalent (required).
- Exceptional sales and customer-service skills.
- Ability to stand for about 8 hours a day while working on a point-of-sale system.
- Weekend availability is required.
Benefits:
- Competitive salary ($20-$22/hour) and performance bonus opportunities.
- Medical, dental, vision, and supplemental plans.
- Paid time off (PTO) and parental leave.
- 401k retirement investment with a generous company match.
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Customer Service Representative
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