Operations Supervisor
4 weeks ago
Live Nation Entertainment is a leading live entertainment company, and we're seeking a skilled Operations Supervisor to join our team. As a key member of our Concerts Division, you'll play a vital role in ensuring the smooth execution of live events at our music venues.
Key Responsibilities:- Collaborate with the Ops Manager and Security Supervisor to perform day-of-show duties
- Respond to guest inquiries and concerns regarding shows, artist meet-and-greets, and venue amenities
- Work with the Security and Guest Services teams to resolve customer service-related issues
- Perform opening, running, and closing duties according to Live Nation policy
- Inform guests of venue amenities and make recommendations
- Maintain line of sight and atmosphere control by circulating through the work area and reporting any issues
- Suggestive selling of venue products and services when applicable
- Stay up-to-date on Standard Operating Procedures and effectively communicate them to team members
- Lead pre-shift meetings and communicate with the M.O.D. on any guest or team member issues
- Responsible Alcohol Awareness Training Certification or Equivalent
- Working knowledge of high-volume nightclub operations, responsible alcohol service, and guest relations
- Skills in guest relations, staff relations, and prioritization of duties
- Ability to handle multiple tasks and issues at once with an upbeat attitude
- Experience in a live music environment
- College diploma in a related field
The working environment is fast-paced, often loud, and stressful. The position requires extended periods of prolonged standing and working on your feet. Must be able to lift or move up to 40 lbs using proper lifting techniques.
Equal Employment Opportunity:Live Nation is committed to diversity and inclusion. We welcome applications from people of all backgrounds and encourage you to bring your whole self to work.
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