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Guest Services Representative

2 months ago

Old Town, Maine, United States Excel Hotel Group Full time
Position Overview
The Guest Services Representative plays a crucial role in ensuring a seamless check-in and check-out experience for guests at our hotel. This position involves utilizing the property management system to efficiently manage guest transactions, process payments in accordance with hotel policies, and deliver exceptional customer service to all visitors.

Key Responsibilities
  • Greet guests warmly and professionally, ensuring a positive first impression.
  • Handle guest registrations, issue room keys, and provide detailed information about hotel amenities and room locations.
  • Maximize hotel revenue by promoting room upgrades and additional services.
  • Process all financial transactions accurately, including cash and credit card payments, and maintain proper documentation.
  • Manage guest safe-deposit box access and security.
  • Relay any guest requests or concerns to management for timely resolution.
  • Address guest complaints effectively, employing service recovery techniques to enhance satisfaction.
Qualifications
  • 1-2 years of experience in customer service or hospitality.
  • Ability to stand for extended periods.
  • Familiarity with computer systems and software, including email, word processing, and hotel management applications.
Benefits and Perks
  • Comprehensive benefits package including medical, dental, life insurance, paid time off, and a 401k plan with company matching for full-time employees.
  • Enjoy exclusive travel discounts.
  • Opportunities for career advancement, with a focus on promoting from within.
About Excel Hotel Group
Excel Hotel Group is a dynamic company specializing in property ownership, management, and development, experiencing significant growth. Our family-oriented culture is the foundation of our success, and we value the contributions of every associate. We believe in fostering a collaborative environment where each role is vital to achieving our collective goals.