Academic Support Services Specialist

4 days ago

Cleveland, Ohio, United States Tri C Company Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Academic Support Services Technician to join our team at Tri C Company Inc. The successful candidate will provide technical support and assistance to students, faculty, and staff, ensuring a seamless and efficient experience.

Key Responsibilities
  • Provide technical support and troubleshooting for hardware and software issues
  • Assist with college-wide user logon support and print management
  • Respond to faculty and staff needs for operational issues and provide assistance with operating equipment
  • Provide technical expertise for special events: planning, set up, troubleshooting, and teardown
  • Perform campus repairs, preventative maintenance, and functionality testing of ATCs, computer labs, and all classroom equipment
  • Provide training workshops to students, faculty, and staff on varying technologies at the site
  • Administer College placement, student makeup exams, and finals, and distance learning exams
  • Administer other institutional exams such as new employee skill assessment exams, ACT Center Examinations, and distance learning exams for other higher education institutions
  • Schedule tutoring, testing, and proctoring appointments
  • Assist with procedures and technology changes involved with Tutoring and Access Services functions
  • Serve as the staff for library circulation desk functions, the safe-keeping and repository of library reserves and materials, OhioLink orders, and site library holdings
  • Participate in the efficient and accurate operation of the Technology Learning Center, Learning Resources Center, Library Circulation, and Assessment processes, procedures, and equipment
  • Maintain accurate and complete records of the TLC, Library, LRC, and Assessment departmental services
Requirements
  • Associate's degree
  • Minimum two years of customer service experience and desktop support experience
  • Intermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word, and Power Point skills
  • Excellent written, verbal, and interpersonal communication skills
  • Demonstrated record of interacting professionally with internal and external customers at all times in person, online, and over the telephone
  • Excellent customer service skills
  • High degree of accuracy and attention to detail
  • Demonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work
  • Sensitivity to respond appropriately to the needs of a diverse population
Preferred Qualifications
  • Bachelor's degree
  • Two years of A/V experience with industry-appropriate certification (Extron Certification)
  • Minimum of two years of functional supervisory experience
  • Five years of work experience in a community college/higher education environment
  • High proficiency in Microsoft Word, Excel, Power Point, Access, and Outlook
  • Experience in Banner Information System
  • Experience with Assessment Testing
Working Conditions

Work is performed in a setting with moderate noise level. The work schedule is standard college business days/times.

Must be able to regularly kneel, crouch, stand, lift above head, climb ladders, and lift or push items up to 25 pounds.

Must be able to occasionally lift or push items up to 50 pounds such as special event equipment and library bookcases.

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