Service Support Specialist

2 weeks ago

Cleveland, Ohio, United States General Parts, LLC Full time
Job Overview

As a Service Support Specialist at General Parts, LLC, you will play a vital role in ensuring the smooth operation of our service department. Your primary responsibility will be to provide exceptional support to our customers, ensuring their equipment is functioning properly and efficiently.

Key Responsibilities

  • Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
  • Ensure components are stored correctly in the warehouse or attached to Service Work Orders. Accurately pick parts to fill orders. Assists in packaging of all materials for shipments. Stocks incoming inventory and maintain inventory counts. Places nonstock items and new stock items in proper areas of warehouse. Performs inventory cycle counts and FIFO checks. Replenished high moving products from overflow area. Investigates inventory variances.
  • Handle clerical duties like scanning, filing, and managing daily mail.
  • Welcome and guide customers in tagging their equipment for repairs.
  • Manage UPS shipments, ensuring accuracy and proper documentation.
  • Prioritize safety and follow our accident prevention procedures.
  • Embrace new challenges assigned by the Branch Manager.

Requirements

  • Must be at least 18 years of age.
  • Experience Insight: Two years of education and/or experience in a related field.
  • Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
  • Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
  • Safety-First Attitude: Prioritize safety in all you do.
  • Self-Motivated and Organized: Excel at working independently with minimal supervision.

Work Environment

Primarily, work in a typical office environment. Occasional lifting of office equipment, supplies, and boxes may be needed. A mix of sitting, walking, and standing throughout your day. Comfortably operate computers and office equipment.

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