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Restaurant Operations Manager

2 months ago

Lexington, Kentucky, United States Hooters of America, LLC Full time
Job Description

Restaurant Manager

Hooters of America, LLC is seeking a highly skilled and experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • People:
    • Performance Management: Manage the performance of all hourly employees, with a focus on Front of House staff, to ensure they meet their individual roles and responsibilities.
    • Hiring & Retaining Talent: Assist the General Manager in selecting and retaining top talent for the restaurant.
    • Leadership & Coaching: Provide coaching and development opportunities to employees to enhance their skills and knowledge.
    • Training & Development: Support the training and development of restaurant employees to ensure they have the necessary skills to excel in their roles.
  • Customer:
    • Guest Service & Atmosphere: Ensure that the restaurant provides an exceptional guest experience, with a focus on creating a welcoming and enjoyable atmosphere.
    • Guest Satisfaction: Monitor and improve guest satisfaction through regular feedback and surveys.
    • Food & Beverage Quality: Ensure that all food and beverages meet the highest standards of quality and presentation.
    • Menu & Product Launches: Assist in the development and launch of new menu items and products.
  • Financials:
    • Deliver Results: Drive sales growth and profitability through effective management of restaurant operations.
    • Planning & Execution: Develop and implement plans to achieve sales and profitability goals.
    • Inventory Control/P&L: Manage inventory levels and control costs to ensure profitability.
  • Standards:
    • Responsible Alcohol Service: Ensure that all staff are trained and certified in responsible alcohol service.
    • Food Safety/Sanitation: Maintain high standards of food safety and sanitation in the restaurant.
    • Hooters Girl Image: Ensure that the Hooters Girl image is maintained and promoted in the restaurant.
    • Facility Maintenance & Cleanliness: Ensure that the restaurant is maintained and cleaned to the highest standards.
    • Safety & Security: Ensure that the restaurant is a safe and secure environment for employees and guests.
  • Responsibilities:
    • Scheduling & Staffing: Manage the scheduling and staffing of the restaurant to ensure adequate coverage.
    • Proper Cash Handling: Ensure that all cash handling procedures are followed and that all cash is accurately accounted for.
    • Team Building: Foster a positive and inclusive team environment.
    • Manage Vendor Relationships: Develop and maintain strong relationships with vendors and suppliers.
    • To Go Service & Catering: Manage the to-go service and catering operations to ensure high levels of customer satisfaction.
    • Local Store/Grassroots Marketing: Assist in the development and implementation of local store and grassroots marketing initiatives.
    Qualifications:
    • High School Diploma/GED: A high school diploma or equivalent is required.
    • 2+ years of full service restaurant management experience: A minimum of 2 years of experience in full service restaurant management is required.
    • Successfully completed food safety/sanitation training: Completion of food safety and sanitation training is required.
    • Must be 21 years of age or older: Must be at least 21 years of age to apply.
    Knowledge, Skills, Abilities:
    • Basic knowledge in Microsoft Word and Excel: Basic knowledge of Microsoft Word and Excel is required.
    • General knowledge in full service restaurant operations/hospitality industry: General knowledge of full service restaurant operations and the hospitality industry is required.
    • Strong organization and planning skills: Strong organizational and planning skills are required.
    • Strong operational skills in a customer-service & hospitality environment: Strong operational skills in a customer-service and hospitality environment are required.
    • Strong coaching skills: Strong coaching skills are required.
    • Intermediate mathematical computations skills: Intermediate mathematical computation skills are required.
    • Ability to communicate clearly and concisely, both orally and in writing: Ability to communicate clearly and concisely, both orally and in writing, is required.
    • Ability to build relationships at all levels: Ability to build relationships at all levels is required.
    • Ability to handle confidential and sensitive information: Ability to handle confidential and sensitive information is required.
    • Ability to manage changing priorities: Ability to manage changing priorities is required.