Senior Manager, Qualification Services

1 month ago


Merrimack, New Hampshire, United States Fidelity TalentSource LLC Full time
Job Description:

The Role

We are seeking a dynamic leader to join our Integrated Operations team as a Senior Manager, Qualification Services. This role offers a unique opportunity to interact with various stakeholders across the organization and drive process improvements.

The Senior Manager, Qualification Services will report to the VP of WI Qualification Services and will be responsible for leading a team of 15-18 associates in the US. The role spans across our DB, DC, TEM & HW clients and requires ensuring timely execution of team deliverables and meeting SLAs.

The Expertise You Have
  • Proven leadership experience with the ability to coach, manage, and lead diverse teams
  • Operations management experience with a focus on process improvements and customer satisfaction
  • Strong understanding of quality and process improvement methodologies
  • Excellent written and verbal communication skills
The Skills You Bring
  • Ability to prioritize time-sensitive work and multiple demands to ensure client expectations are met
  • Comfortable presenting to clients and business partners
  • Strong problem-solving skills with the ability to identify and address potential risks
  • Experience with budget management and KPIs
The Value You Deliver
  • Help create a culture of learning, empowerment, and transparency
  • Inspire and motivate team members to achieve their maximum potential
  • Deliver high-quality results while working under pressure
  • Build strong relationships with clients and business partners

Certifications:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions.

We value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, which includes a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role.

We invite you to find your place at Fidelity Investments, where we value diversity, equity, and inclusion. We are an equal opportunity employer and will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.



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