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Help Desk Support Specialist

1 month ago

Canton, Pennsylvania, United States BLaST Intermediate Unit #17 Full time
Job Summary

We are seeking an intern to join our Information Technology (IT) department at the BLaST Intermediate Unit #17. As a Help Desk Intern, you will gain hands-on experience providing technical support to our staff and assist with various IT-related tasks.

Key Responsibilities
  • Respond to service requests via ticket, phone, and email, and perform tasks according to procedures
  • Perform basic hardware repairs and replacements
  • Assist with configuring, deploying, and managing PCs for new employees using Microsoft Intune and Autopilot
  • Set up and troubleshoot AV equipment in conference rooms
  • Participate in hardware refreshes for existing workstations and mobile devices
  • Maintain internal IT documentation and employee self-help wiki
  • Perform intermediate level troubleshooting on MS office, Windows devices, and basic networking
  • Perform hardware maintenance on desktops, printers, projectors, mobile devices, and other networked hardware
  • Maintain inventory of all equipment and software, and document internal procedures
Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment
  • Basic knowledge of computer hardware and software
  • Ability to learn and adapt quickly