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Patient Care Coordinator Associate

2 months ago

Cheshire, Connecticut, United States Optum Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Receptionist to join our team at Optum. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Scheduling and Triage: Schedule and triage appointment requests for urgency according to approved protocols consistent with Optum's Appointment and Scheduling Guidelines.
  • Communication: Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
  • Patient Check-in: Greet patients and conduct check-in process.
  • Reminder Calls: Monitor daily reminder call logs to reschedule appointments as needed.
  • Document Management: Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
  • Cash Handling: Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to Optum cash control procedures.
  • Team Support: Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
Requirements
  • Education: High School Diploma/GED (or higher).
  • Experience: 1+ years of receptionist experience.
Preferred Qualifications
  • Electronic Health Record (EHR) Experience: Experience working with an electronic health record.
  • Medical Terminology: Knowledge of medical terminology.
  • Office Administration: Office Administrative / Receptionist / Clerical experience in a medical environment.
  • Customer Service: Customer Service experience in retail, hospitality, etc.
  • Coding Knowledge: Knowledge of ICD-10 and CPT coding.