Technical Support Specialist

3 days ago


Woodbridge Twp, United States BCforward Full time

**About BCforward**

We are a Black-owned firm providing unique solutions to support value capture and digital product delivery needs for organizations around the world. With over 6,000 consultants supporting more than 225 clients globally, we champion the power of human potential to help companies transform, accelerate, and scale.

**Job Overview**

As a Field Technician/ Printer Support Technician/ Printer Break-fix specialist at BCforward, you will provide customer-facing hardware support and related services to our PC Products customers. This role requires strong technical skills, mechanical aptitude, and ability to troubleshoot various hardware problems on printers.

**Key Responsibilities**

• Configure hardware, software, and network components
• Install and repair units
• Troubleshoot and resolve technical issues
• Work with escalation teams to develop technical action plans
• Collaborate with customers to understand their business needs and maintain client relationships

**Requirements**

• High school diploma or equivalent, plus additional hardware technology training (college preferred)
• Technical/mechanical hardware repair experience
• Demonstrated technical/mechanical aptitude for learning new technology
• Ability to work in a fast-paced environment and prioritize multiple activities and issues
• Excellent interpersonal verbal/written skills, especially in person on customer sites

**Salary and Benefits**

The estimated salary for this role is $28/hr to $30.51/hr based on location, experience, and job responsibilities. We offer a comprehensive benefits package including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.



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