Housing Operations Manager

5 days ago

Brooklyn, New York, United States City of New York Full time
Job Summary

We are seeking a highly skilled and experienced Housing Manager to join our team at the City of New York. As a key member of our housing management team, you will be responsible for overseeing the day-to-day operations of our housing developments, ensuring that residents receive quality housing, a safe environment, and access to community-based services.

Key Responsibilities
  • Manage the performance of duties such as interviewing applicants, determining eligibility, gathering and evaluating information to resolve complaints, collecting rents, and resolving tenant-related problems.
  • Ensure timely collection of rent payments and process documents for legal action for rent delinquents and holdover cases.
  • Conduct annual income reviews, including submitting non-verifiable cases via Seibel to the Office of Tenancy Administration.
  • Process uncollected accounts in accordance with NYCHA policy.
  • Ensure visual lead assessments are completed by trained staff and follow up on all work orders in Maximo.
  • Manage vacant apartments, utilizing professional marketing techniques to lease units and maintain high occupancy levels.
  • Maintain sufficient materials, services, and staffing to complete apartment, corrective maintenance, and preventive maintenance repairs timely and consistently.
  • Ensure safety and security of residents and staff by observing safety guidelines.
  • Coordinate the completion of repairs and close work orders in accordance with established procedures.
  • Conduct property inspections to ensure adherence to established satisfactory standards.
  • Formulate and implement a plan for successful PHAS inspection(s) and corrective action plans within the required timeframe.
  • Manage resident engagement to ensure compliance with HUD regulations.
  • Supervise and train staff, participate in pre-employment interviews, and hiring processes.
  • Ensure timely and accurate submission of various management reports as needed.
Requirements
  • A baccalaureate degree from an accredited college, and three years of full-time satisfactory supervisory and/or administrative experience in housing management at a development or developments containing at least apartments.
  • Or a four-year high school diploma or its educational equivalent, and six years of full-time satisfactory experience as described above.
  • Or a satisfactory equivalent combination of education and experience as described above.
Preferred Skills
  • A baccalaureate degree from an accredited college, and five years of full-time satisfactory supervisory and/or administrative experience in housing management at a development or developments containing at least apartments.
  • Knowledge of Authority policies and procedures, laws and standards pertaining to property management.
  • Basic knowledge of building maintenance, fire prevention, and liability reduction principles.
  • Demonstrated knowledge of office practices, procedures, and equipment principles of management and supervision.
  • Proficient in Microsoft Office Suite and other Authority computer systems.
  • Familiar with agencies that provide assistance and services to residents.
  • Ability to prepare and monitor budgets, calculate rent and adjustments, and knowledge of the Authority's procurement process.
  • Ability to interpret policies and guidelines and make sound decisions, prepare clear and concise reports, and recommend improvements.
  • Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public.

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