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IT Support Specialist

2 months ago

Aspen, Colorado, United States Aspen Skiing Company Full time
Job Title: IT Support Specialist

Aspen Skiing Company is seeking a highly skilled IT Support Specialist to join our team. The successful candidate will provide technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software.

Key Responsibilities:
  • Respond to technical support requests from staff and hotel guests
  • Provide support and troubleshooting for hardware, software, and networking issues
  • Configure and install new hardware and software systems as required
  • Maintain and monitor the hotel's computer systems and networks to ensure optimal performance
  • Provide training and support to hotel staff on how to use computer systems and software
  • Maintain an inventory of all hardware and software systems in use in the hotel
  • Research and evaluate new technology solutions that may benefit the hotel
  • Coordinate with third-party vendors as needed for hardware and software maintenance and support
  • Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications
  • Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved
Requirements:
  • A college degree in Computer Science or related field is preferred
  • 2+ years of experience in a similar role, preferably in a hotel or hospitality environment
  • Knowledge of networking technologies and protocols
  • Familiarity with Microsoft Windows 10, Windows 11, and Office products
  • Knowledge of Windows Server is preferred
  • Experience with property management systems (PMS) and point of sale (POS) systems is a plus
  • Bilingual preferred but not required
  • Excellent communication and interpersonal skills
  • Ability to work a flexible schedule including nights, weekends, and holidays
Benefits:
  • Health, Dental and Vision Insurance Programs
  • Flexible Spending Account Programs
  • Life Insurance Programs
  • Paid Time Off Programs
  • Paid Leave Programs
  • 401(k) Savings Plan
  • Employee Ski Pass and Dependent Ski Passes
  • Other company perks