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Director of Housing Operations

2 months ago

Gloucester, Massachusetts, United States Action Inc. Full time
Job Summary

Action Inc. is seeking a highly skilled and experienced professional to serve as the Director of Housing Services. This key leadership role will oversee the management of our emergency shelter, permanent supportive housing, affordable housing, and outreach activities.

Key Responsibilities
  • Leadership and Management
    • Provide strategic leadership to the Housing Services team, focusing on strong performance management, retention, engagement, and professional development.
    • Manage and oversee the operation of the emergency shelter, Housing First program, Quest program, and affordable housing units.
  • Policy Development and Compliance
    • Develop and implement policies and procedures to ensure the delivery of high-quality, person-centered services that meet the needs of clients and comply with all local, state, federal, and funder regulations.
  • Client Services and Support
    • Advise on and at times directly manage challenging client situations in partnership with other Housing Services staff.
    • Work collaboratively with the Accounting and Finance Department for timely submission of all required invoicing.
  • Program Management and Fundraising
    • Monitor fund balances of housing programs to ensure that expenses are within budgeted limits and participate in the annual budgeting process.
    • Partner with the Marketing and Planning department to develop strategies to meet current funding obligations and identify and apply for relevant grant opportunities.
  • Communication and Collaboration
    • Serve as the primary point of contact for any housing-related contract compliance and renewals.
    • Establish and maintain relationships with external partners and stakeholders, including funders and government agencies.
  • Reporting and Data Management
    • Complete data entry and required reporting, including case notes, monthly data reports, HIC, PIT, etc. in a timely manner.
  • Facilities and Operations
    • Maintain consistent communication with Facilities department staff to ensure facility-related issues are addressed and resident needs are met.
  • Client Engagement and Feedback
    • Convene the Housing Services Client Advisory Board to provide a regular opportunity for client feedback, community building, and resource sharing.
  • Staffing and Recruitment
    • Implement recruitment, training, support, and retention strategies in consultation with Human Resources to ensure appropriate staffing across programs.
  • Emergency Response
    • Respond to after-hours emergency calls, providing guidance and intervening as necessary.
Requirements
  • Education and Experience
    • Master's degree in social work or related field required.
    • LCSW, LICSW, or LMHC required or license eligible.
    • Minimum of five years in a non-profit organization.
    • Minimum of two years supervisory experience.
  • Skills and Qualifications
    • Excellent interpersonal and communication skills; ability to work in a fast-paced environment.
    • Possess a high degree of confidentiality and sensitivity.
    • Experience with client database systems and Microsoft Office products.
    • Valid driver's license and reliable transportation.