Data Entry Specialist
2 weeks ago
The Processing Specialist II role is responsible for accurately and efficiently processing numeric and alpha information found on checks and deposit slips from various clients.
This role will be responsible for processing exceptions and look-ups, researching customer payment issues, and accessing customer information to verify proper account information for posting.
Level 2 data entry operators may have access to sensitive customer information and are expected to adhere to confidentiality and security policies.
Key Responsibilities:- Perform 10-key data entry for clients with mid-level instruction.
- Enter, correct, and verify alpha and numeric data from checks, coupons, and invoices read from images or paper supports.
- Key the legal amount, courtesy amount, and account numbers.
- Key invoice numbers, scanlines, and validate payee names and decision check types.
- Process exceptions, researching customer payment issues and correcting out-of-balance conditions.
- Perform lookups, accessing customer accounts via client databases to identify and verify proper accounts for posting payments.
- High School Diploma, GED, or equivalent work experience.
- Must have Microsoft Office skills and 10-key experience.
- Demonstrates proficiency in systems, departmental knowledge, and understanding of client requirements.
- Ability to do research to resolve customer payment issues and out-of-balance conditions.
- Detail-oriented and quality conscious.
- Ability to work in a fast-paced, deadline-driven environment.
- Able to adapt to change and learn new processes as the business evolves.
- Ability to work well independently.
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