Patient Navigator Lead

4 weeks ago


Los Angeles, California, United States University of California Full time
Job Summary

The Administrative Specialist Lead serves as a key team member in the practice support staff, responsible for appointment and test/procedure scheduling, insurance eligibility and authorizations, responding to patient calls, appointment reminders, surgery scheduling, faculty travel and meeting coordination, maintaining correspondence and clinical team information related to clinical trials research, charge document processing, and other patient practice support needs.

Key Responsibilities

* Assist with work assignment, work coverage, and coordinating training for practice support staff
* Assist with recruitment for new staff and work performance feedback
* Identify opportunities to improve operational efficiency and customer service
* Develop and implement action plans for improvement

Additional Responsibilities

* Primary responsibility for surgery scheduling, scheduling patients, and providing pre- and post-operative educational materials to patients
* Coordinate with other staff to ensure insurance authorizations are obtained when needed
* Use in-depth knowledge of UCLA Health's processes and resources to creatively and effectively facilitate patient care and the overall patient experience

Requirements

* General knowledge of disease processes and patient treatment modalities
* Knowledge and understanding of medical terminology
* Minimum of 5 years experience in patient care coordination role, preferably within OB/GYN
* Skill in performing tasks with frequent interruption and/or distractions
* Ability to establish and maintain cooperative working relationships with physicians, residents, research associates, fellows, students, and staff

Preferred Qualifications

* Experience with varied computer hardware and software with proficiency in operating word processing, dictation, and transcription equipment
* Knowledge of medical center procedures and EPIC/CareConnect system to schedule patients, obtain patient treatment and laboratory information
* Knowledge of insurance companies admission procedures and policies to inform physicians, staff, and patients and complete pre-authorization requirements
* Knowledge of coding systems including ICD-9 and CPT codes for billing purposes

What We Offer

* Competitive salary range: $22.03 - $43.68 Hourly
* Opportunity to work in a dynamic and collaborative environment
* Professional development and growth opportunities

How to Apply

Apply online at [insert link] or contact [insert contact information] for more information.

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