Patient Navigator Lead

2 weeks ago


Los Angeles, California, United States UCLA Health Full time
Job Duties

The Clinical Trials Coordination Lead serves as team leader for practice support staff responsible for appointment and procedure scheduling, insurance eligibility and authorizations, responding to patient calls, appointment reminders, surgery scheduling, faculty travel and meeting coordination, maintaining correspondence and clinical team information related to clinical trials research. Supervisory responsibilities include assisting with work assignment, work coverage, coordinating training, assisting with recruitment for new staff, work performance feedback, and identifying opportunities to improve operational efficiency and customer service. The Clinical Trials Coordination Lead also has primary responsibility for surgery scheduling, scheduling patients and providing pre- and post-operative educational materials to patients, and coordinating with other staff to ensure insurance authorizations are obtained when needed.

Job Qualifications
  • Required:
    • General knowledge of disease processes and patient treatment modalities
    • Knowledge and understanding of medical terminology
    • Minimum of 5 years experience in patient care coordination role, preferably within OB/GYN
    • Skill in performing tasks with frequent interruption and/or distractions
    • Ability to establish and maintain cooperative working relationships with physicians, residents, research associates, fellows, students and staff, as well as officials within the university and outside agencies
    • Demonstrated ability to supervise employees, including selection, training, work assignment, performance review, and providing constructive feedback
    • Ability to appropriately and professionally convey information regarding patient care to the patient and family

Salary Range: $22.03 - $43.68 Hourly



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