Customer Service Representative

1 week ago


Holliston, Massachusetts, United States Warrior Auto Glass Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Warrior Auto Glass. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers while coordinating auto glass replacement claims and other tasks related to day-to-day operations.

Key Responsibilities:

  • Handle incoming customer calls and respond to customer inquiries in a professional and courteous manner.
  • Provide detailed information about our products and services, including features and benefits.
  • Troubleshoot and resolve service issues and concerns in a timely and efficient manner.
  • Document and update customer records based on interactions, ensuring accurate and up-to-date information.
  • Develop and maintain a comprehensive knowledge base of our evolving products and services.

Requirements:

  • Previous experience in customer service, sales, or a related field, with a proven track record of delivering exceptional customer experiences.
  • Ability to build rapport with customers in a fun and professional manner, while maintaining a positive and respectful attitude.
  • Ability to prioritize and multitask, managing multiple customer interactions and tasks simultaneously.
  • Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.


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