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Client Support Specialist
2 months ago
Rodenhiser Home Services Inc is seeking a highly motivated and professional Customer Service Representative to join our dynamic team. As a key member of our support staff, you will play a crucial role in ensuring exceptional customer satisfaction and driving company growth.
Key Responsibilities- Appointment Scheduling: Convert incoming client calls into booked service appointments, ensuring seamless communication and timely scheduling.
- Client Relationship Building: Establish and maintain strong relationships with clients, fostering repeat business and promoting brand loyalty.
- Issue Resolution: Respond to client requests via phone and email, resolving issues promptly and efficiently while promoting the company's brand.
- Complaint Resolution: Adhere to the company's plan for resolving client complaints quickly and favorably, ensuring high levels of customer satisfaction.
- Training and Development: Participate in ongoing training to enhance skills and boost booked calls, driving business growth and improvement.
- Client Database Management: Maintain and update client databases with accurate and complete information, ensuring seamless communication and efficient service delivery.
- Outbound Calls: Make proactive outbound calls to clients, promoting services and driving business growth.
- On-Call Duties: Be available for on-call duties, providing exceptional support and service to clients outside of regular working hours.
- Highly Motivated and Flexible: Possess a strong work ethic, flexibility, and a positive attitude, with a passion for delivering exceptional customer service.
- Engaging Personality: Demonstrate an engaging and approachable personality, blending well with a fast-paced environment.
- Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to build trust and demonstrate empathy.
- Organizational Skills: Demonstrate high levels of organization, with exceptional follow-through abilities and attention to detail.
- Technical Competence: Be IT competent, with good typing skills and proficiency with phone systems.
- Education and Experience: Possess a high school education or equivalent, with a minimum of two years' proven track record in customer service, preferably in a similar industry.
Rodenhiser Home Services Inc offers an attractive compensation package, including aggressive wages, 401(K), generous paid time off, holiday pay, bonuses, health, dental, life, and AD&D insurance, as well as short-term and long-term disability. As a valued member of our team, you will work for a trusted leader in home services, with a rich history of delivering exceptional customer service and driving business growth.
