Customer Service Technician with Retail Expertise

4 days ago


Decatur, Illinois, United States Bridgestone Americas Full time
Role Overview

Bridgestone Retail Operations, a part of Bridgestone Americas, is seeking skilled professionals to fill the position of Sales and Service Technician. This unique role combines customer service and sales expertise with basic vehicle service tasks, providing an excellent opportunity for career growth within Firestone Complete Auto Care.

About Us

We are a leading provider of tire and auto services in North America, with over 22,000 teammates across more than 2,200 company-owned stores. Our commitment to serving society with superior quality drives us to provide formal training, performance incentives, paid vacation, competitive healthcare packages, and a 401(k) plan to support our employees' growth and well-being.

Job Responsibilities
  1. Serving customers through needs assessment, product/service recommendations, and thorough completion of services.
  2. Performing entry-level vehicle services, including oil changes, tire rotations, and fluid checks.
  3. Maintaining store operations, opening/closing duties, inventory management, and display maintenance as needed.
Growth Opportunities
  • Assisting managers or acting as Manager-On-Duty in specific situations or to support development.
  • Learning all aspects of store operations and adapting to various front/back shop tasks.
Requirements
  • High school diploma or equivalent.
  • Valid automobile driver's license.
  • Customer service and career growth mindset.
  • Ability to learn and perform basic vehicle service tasks.
  • Capacity to operate store systems.
Preferred Qualifications
  • Two-year degree or non-traditional education through training program completion, certification, or other demonstrating a growth mindset.
  • Previous consumer retail sales experience.
  • Previous automotive experience, particularly in sales or service.
  • Management or supervisory experience.
Benefits
  • Medical, dental, and vision insurance from day one.
  • Paid vacation and holidays.
  • On-the-job training and company-funded ASE certifications.
  • Tuition reimbursement program.
  • Flexible work schedule.
  • 401(k) match.
  • Daily pay program available.
Salary Range

The estimated salary for this position ranges between $14.20 and $21.30 per hour, depending on location and experience. We offer a competitive compensation package that reflects our commitment to supporting your growth and well-being.



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