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Event Operations Manager

2 months ago

Long Beach, California, United States Aimbridge Hospitality Full time

Job Overview

The Event Operations Manager plays a crucial role in guaranteeing the smooth functioning of the Events Department, emphasizing cost management and outstanding customer service. This position entails overseeing all elements of events, including preparation, service, and post-event cleanup. The manager is responsible for recruiting, training, mentoring, and evaluating event staff. Management-level personnel are expected to dedicate sufficient time each workday to fulfill their responsibilities; for OEM associates, overtime is applicable and calculated accordingly.

Key Responsibilities

Qualifications:

  • High School diploma or equivalent is mandatory, with a minimum of 2 years of progressive experience in a hospitality environment.
  • Supervisory experience is essential.
  • Proficiency in Windows operating systems is required.
  • Ability to communicate information and ideas effectively.
  • Quick and accurate evaluation and selection among alternative courses of action are necessary.
  • Ability to perform well in high-pressure situations.
  • Maintain composure and objectivity under stress.
  • Effective problem-solving skills in the workplace, including anticipating, preventing, identifying, and resolving issues as needed.
  • Ability to assimilate complex information from various sources and adjust to meet specific needs.
  • Effective listening skills to understand and clarify concerns raised by colleagues and clients.
  • Ability to work with financial data and perform basic arithmetic functions.

Responsibilities:

  • Approach all interactions with guests and team members in a friendly, service-oriented manner.
  • Maintain regular attendance in line with company standards, adapting to the hotel’s needs.
  • Uphold high standards of personal appearance and grooming, including proper uniform and name tag adherence.
  • Comply with company standards and regulations to promote safe and efficient hotel operations.
  • Meet certification requirements for the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
  • Prepare schedules and wage reports for all event staff.
  • Manage payroll and tip distribution for the Events department.
  • Assist in the setup, service, and breakdown of events as needed.
  • Coordinate all event-related food and beverage needs with relevant departments.
  • Keep the kitchen informed of accurate guest counts for plating.
  • Recruit, hire, train, and assess all event personnel with support from the Food & Beverage Manager.
  • Review menu and service details with the Catering Manager and Food Production Manager/Assistant.
  • Maintain current information on events and communicate updates to supervisors.
  • Responsible for ongoing training of staff to uphold service standards and guest satisfaction scores.
  • Respond to guest requests as necessary.
  • Prepare event checks, obtain guest signatures, and inform clients of payment procedures upon event completion.
  • Notify the Events Director and/or F&B Manager of any materials or equipment that require ordering or replacement.
  • Manage requisitions for event bars.
  • Ensure safety, sanitation, and cleanliness of service areas.
  • Implement loss prevention strategies among service staff.
  • Attend weekly Food & Beverage meetings to ensure effective communication between departments.
  • Participate in required management coverage as scheduled.
  • Conduct training sessions as necessary to develop staff skills.
  • Attend daily event meetings.
  • Foster professional relationships and maintain open communication with managers, employees, and other departments.
  • Ensure pre-event meetings are conducted for all functions.
  • Control and audit beverage inventory.
  • Review staff hours for payroll and submit to accounting promptly.
  • Supervise the work of event captains and monitor the performance of service personnel.
  • Assist the Events Director and Catering Manager with special promotions or changes.
  • Oversee the control and maintenance of all service equipment, submitting requests as necessary.
  • Cross-train as needed in other Food & Beverage outlets.
  • Assist audio/visual companies as necessary.
  • Familiarize with the operation of the P.O.S. system.
  • Address hazards and notify management as required.
  • Submit supply orders for approval and maintain inventory levels.
  • Handle lost and found items according to established standards.
  • Perform other duties as assigned by the Events Director or General Manager.

Company Overview

Aimbridge Hospitality is a global leader in third-party hotel management, with a diverse portfolio of over 1,550 hotels across all 50 states and 22 countries. Our associates are dedicated to delivering exceptional service and achieving outstanding results, thriving in a culture that inspires everyone to excel.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including:

  • Daily Pay options available.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.

Compensation

Minimum: USD $64,480.00/Yr.

Midpoint: USD $80,154.00/Yr.

Maximum: USD $96,184.80/Yr.