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Inflight Records Technical Support Representative

2 months ago


Houston, Texas, United States United Airlines Full time
About United Airlines

United Airlines is a global company that operates in hundreds of locations around the world, serving millions of customers and employing tens of thousands of employees. Our shared purpose is to Connect People, Unite the World, and we're committed to creating a diverse and inclusive workforce.

Our Mission

We're on a path towards becoming the best airline in the history of aviation, and we're growing rapidly. In the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled.

Key Responsibilities

This position is responsible for ensuring compliance with FAA regulations and company policies related to flight attendant training records. The successful candidate will:

  • Examine and evaluate the Inflight Records system to improve existing methods for efficient processing of flight attendant regulatory training records.
  • Evaluate and recommend changes or modifications in IR coding, utilizing knowledge of functions of operating coding systems and methods.
  • Test/Validate errors associated with flight attendant profiles and equipment qualifications.
  • Serve as a first-level responder to the IR support team regarding audit and maintenance of records system.
  • Coordinate and build associated training rosters, flight attendant qualifications status, and reports with internal and external partners.
  • Support initial training programs to ensure compliance training for CBTs are recorded and registered for each user.
  • Support the Inflight Records team and provide updates of Inflight Records systems.
  • Collaborate with external partners in identifying codes in the records system, building, analyzing/verifying, and updating flight attendant qualifications.
Requirements

To succeed in this role, you'll need:

  • A high school diploma or equivalent.
  • 1-2 years of experience with employee record systems.
  • 2 years' experience working in an airline environment.
  • Highly proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel, and Outlook, various presentation tools).
  • Strong written and verbal communication and interpersonal skills.
  • The ability to balance multiple projects.
  • Must be legally authorized to work in the United States for any employer without sponsorship.
  • Successful completion of an interview required to meet job qualification.
  • Reliable, punctual attendance is an essential function of the position.
Preferred Qualifications

While not required, having a Bachelor's degree or 4 years of relevant work experience, as well as 2-3 years of experience in Inflight Training Records managing Inflight training programs performance data and flight attendant proficiency data, will be beneficial in this role.