Customer Engagement and Sales Associate

2 weeks ago


Winter Park, Florida, United States Goldfish Swim School - Winter Park Full time
Join Our Team
If you have a passion for engaging with children and creating a joyful work environment, Goldfish Swim School is the perfect fit for you Our vibrant and inviting atmosphere is designed to make every day enjoyable for our staff. We embrace a culture of fun, where we celebrate our team members' contributions and hard work.

About the Role:
We are seeking enthusiastic Customer Engagement and Sales Associates who are excited about working with kids and promoting a love for water activities. Candidates should be available for at least two shifts per week (minimum of 8-10 hours) and must be free for at least one weekend day. Previous swimming experience is not required, but a desire to learn and have fun is essential

What We Offer:
  • A supportive and enjoyable work environment
  • Paid training and opportunities for Lifeguard/CPR certification provided monthly
  • Consistent weekly schedules that can be adjusted upon request
  • Financial incentives and opportunities for career advancement, including supervisory and management roles
  • A family-friendly atmosphere focused on the comfort and enjoyment of children
  • Rapid growth within our organization opens doors for the right candidates.
Benefits:
  • Starting leadership roles at $15.50 per hour
  • Flexible scheduling options
  • Competitive compensation
  • Opportunities for professional growth
  • Valuable experience in a dynamic environment
  • Enhanced social interactions
  • Future references and referrals
  • On-the-job training and certification opportunities
Key Responsibilities:
  • Deliver exceptional customer service in person and over the phone to current and prospective guests.
  • Process enrollment and sales transactions efficiently.
  • Serve as the initial point of contact for guests, ensuring a positive representation of our brand.
Customer Service Duties:
  1. Answer phone calls, respond to inquiries, and direct calls professionally.
  2. Utilize effective sales techniques to manage student registrations.
  3. Address customer concerns with a professional demeanor.
  4. Assist members with merchandise purchases.
  5. Welcome parents and students at the front desk.
  6. Track student attendance using our system.
  7. Maintain cleanliness and safety in the front desk area and surrounding facilities.
  8. Monitor retail areas for guest service and restocking needs.
  9. Respond to voicemail and email inquiries promptly.
  10. Conduct collection calls to resolve outstanding account issues.
  11. Propose innovative ideas to enhance operational efficiency and create an engaging atmosphere.
  12. Fulfill additional duties as assigned, including potential training as a Swim Instructor.
Qualifications:
  • High school diploma or GED required; some college preferred.
  • Two years of prior customer service or administrative experience is essential.
  • Intermediate computer skills, including proficiency in Word and Excel.
Certifications: CPR, First Aid, and AED certification must be obtained within 90 days of hire (training provided internally).

Work Environment: Employees may experience occasional heat and humidity on the pool deck, while the lobby area is climate-controlled. Staff are encouraged to stand and greet guests but may use chairs during quieter periods. The noise level is typically moderate.

Ideal Candidate:
  • Outgoing and energetic personality
  • Friendly and positive attitude
  • Strong work ethic
  • Dependable, punctual, detail-oriented, and organized
  • Able to multitask effectively
  • Safety-focused
  • Adaptable to growth and changing responsibilities
  • Comfortable working with young children
  • If you are a team player with a passion for making a difference in children's lives, we encourage you to consider this opportunity


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