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Lead Management Operations Manager

2 months ago

Framingham, Massachusetts, United States Staples, Inc. Full time
{"h1": "Lead Management Operations Manager", "p": "At Staples, we're committed to fostering an inclusive culture where all employees feel valued and supported to contribute to their fullest potential. As a Lead Management Operations Manager, you'll play a critical role in connecting marketing to sales through lead tracking, operational monitoring, and proactive recommendations to both organizations based on what's working and what's not.

Key Responsibilities:

* Monitor lead flow and processes
* Create and manage standards for data input/output of leads
* Operational reporting to provide visibility into lead flow bottlenecks or recommendations for improvement in processes
* Process governance to ensure Marketing & Sales standards are followed or updated with appropriate approvals
* Campaign level reporting of lead flow and effectiveness of campaigns to revenue generation
* Lead scoring governance and recommendations for ongoing improvements
* Marketing and Sales stakeholder engagement ensuring voice of customer feedback into processes

Requirements:

* Proven track record of improving lead management processes and driving sales growth
* Extensive experience with CRM software and lead management tools
* Demonstrated ability to lead cross-functional teams in a fast-paced environment

What We Offer:

* Inclusive culture with associate-led Business Resource Groups
* Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
* Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law."