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IT Support Specialist

2 months ago

Tillamook, Oregon, United States Tillamook County Creamery Association Full time
Job Summary

We are seeking a highly skilled IT Field Tech I to provide technical support and maintenance for our workstations, laptops, scan guns, and peripheral equipment. The ideal candidate will have a strong background in software and hardware maintenance, with experience working in a multi-site environment.

Key Responsibilities
  • Provide technical support and maintenance for workstations, laptops, scan guns, and peripheral equipment
  • Maintain documentation for software and workstation configurations, network and hardware maintenance records, and track IT inventory
  • Assist in the implementation of user training to derive maximum value from TCCA's investment in technology
  • Responsible for the installation, configuration, troubleshooting, repair, and maintenance of workstations, laptops, scan guns, and peripherals
  • Provide a first point of contact for technical assistance to end users at all TCCA locations
  • Follow standard help desk procedures, logging all requests in the help desk system and documenting resolutions within the process and knowledge base library
  • Maintain security and privacy of files and information
  • Conduct end user training on capabilities associated with new equipment or software as needed
  • Participate in the Service Desk on-call rotation for approximately 7 weeks per year
  • Stay current with technology trends and how they may impact TCCA's environment
  • Continually advance understanding of key systems at TCCA
  • Adhere to policies and best practices while maintaining accurate inventory records for the entire lifecycle of IT end user equipment
  • Contribute to the continuous improvement of IT core processes and methodologies
Requirements
  • Bachelor's degree in Computer Science or Business Management preferred; technical training with significant related experience can be substituted for a degree
  • Demonstrated experience providing software and hardware maintenance and support with a multi-site environment is required
  • Minimum of 2 years strong experience with Microsoft products in an IT support role with a minimum of 2 years' experience in a business environment that is PCI, SOX, and GAP compliant
  • The ability to think critically to solve customer issues is required
  • Weekend and evening work and response to after-hours emergency calls will be required
  • Occasional travel between TCCA sites will be necessary
  • Microsoft Certification (MCP, MCITP-E Servers) a plus
  • Must have a valid driver's license and safe driving record
Physical Requirements

Individual work space, desk, and computer. Generally quiet, temperature-controlled, and well-lit. Requires sitting majority of shift; can include standing and walking to accomplish tasks. May require stooping, bending, and crouching to file, retrieve supplies. Occasional lifting of 25 pounds.

Benefits

We offer outstanding benefits to our employees. For more information, please visit the careers page.

We are committed to creating a diverse culture and inclusive conditions where all employees are heard, valued, and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds, and cultures to inform our work, to help us be better as a brand and as an employer, and to fuel our success.

Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO