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Loan Processing Manager
2 months ago
We are seeking an experienced Loan Processing Manager to join our team at Western Alliance Bank. As a key member of our Retail Lending division, you will be responsible for managing a team of Loan Processors and Loan Processor Assistants.
Key Responsibilities:- Manage a thorough knowledge of the incoming pipeline and all files currently in the pipeline to ensure progress is made on each file daily.
- Train and update processing staff on all operational policies and procedures and investor guidelines.
- Assist processing staff and Sales Managers in resolving complex processing situations involving investor guidelines, processing systems, and internal procedures.
- Monitor processing workflows to identify and implement enhancements or changes as needed.
- Hold processing staff accountable for their individual pipelines and file flow timelines.
- Monitor, review, and coach team members regarding individual performance.
- Monitor pipeline and projections to ensure proper staffing levels to meet production needs.
- Monitor and ensure regulatory compliance for all team members.
- Timely and effective communication with the team regarding internal and external changes.
- Ensure that all team members are effectively communicating with appropriate parties.
- Interact effectively with operational areas and their management.
- Follow up with teams regarding inactive loans and data integrity.
- Assist in the evaluation of efficient workflow processes.
- Monitor and ensure professional, courteous, and effective communications between staff and borrowers, along with other internal departments, and external third parties.
- Manage daily, weekly, monthly reports on team performance and drive performance scorecard system that improves productivity and accuracy.
- Minimum of 5 years of mortgage processing/underwriting experience.
- Bachelor's degree preferred.
- Minimum of 3 years of supervisory experience.
- Extensive knowledge of mortgage loan processing and pipeline management.
- Nationwide lending experience in a call center environment.
- Comprehensive knowledge of TRID, FNMA, FHLMC, FHA, and VA guidelines.
- Knowledge of FHA Connection, Encompass, and the VA portal.
- Excellent verbal and written communications skills are essential.
- Ability to multitask in a high stress, deadline-driven environment, while keeping team members focused on pipeline management.
- Extensive knowledge of local, state, and federal questions regarding consumer and mortgage lending.
We offer a competitive salary range of $100,000 to $118,080, depending on location. In addition, the role may be eligible for annual bonus/incentives earned. We also offer a comprehensive benefits package, including medical and dental insurance, time off, a great 401(k) matching program, tuition assistance program, employee volunteer program, and wellness program.
We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are an individual with a disability and require a reasonable accommodation to complete the application process, please contact us at [insert contact information].