Customer Service Representative
13 hours ago
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at 5th HQ. As a key member of our International Sales Department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide sales support for International Sales Business Developers
- Develop written quotations for current and prospective customers, detecting customer needs and obtaining basic information internally to facilitate the quotation process
- Request samples to send to existing customers and new leads
- Answer specific questions regarding products and their benefits, order status, packaging, registration issues, and lead times
- Support the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)
- Prepare monthly reports (invoicing, summary of quotes sent, samples, etc.)
- Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department
- Maintain accurate records for each customer (quotes, prices, packaging, specifications, complaints)
- Responsible for the processing and data entry of orders and invoicing using Visual software
- Keep open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design, and other departments as needed
- Follow up on the Registration Process and payment of Registration fees with each customer
- Expedites the resolution of customer problems and complaints
- Request codifications for Master Formulas for finished Products
- Supports inventory control of customer supply materials
- Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services
- Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year
- Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers
- Provides feedback to management regarding customers
- Assists in special projects from International Sales Department
- Performs other functions as requested by the immediate Supervisor
- Associate's degree or Bachelor's degree (preferred)
- Bilingual English-Spanish
- 2-5 years' experience in customer service
- Strong computer skills (Microsoft Word, Excel, Outlook)
- Strong communication skills
- Able to accept criticism and show desire to learn and improve
- Able to multitask
- Works well in a fast-paced environment
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Customer Service Representative
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Davie, Florida, United States 5th HQ Full timeJob Title: English/Spanish Customer Service RepresentativeWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at 5th HQ. As a key member of our International Sales Department, you will play a crucial role in providing exceptional customer service and support to our clients.Key Responsibilities:Provide sales support...
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