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Culinary Service Specialist

2 months ago

Westminster, Colorado, United States Lazy Dog Restaurants, LLC Full time

Position Title: Food Runner

Job Category: Hospitality

Job Details:

Overview:

If you excel at enhancing guest satisfaction by ensuring that every dish meets the guests' expectations, this role is tailored for you. We seek enthusiastic, motivated, and team-oriented individuals eager to join a company that fosters a Culture of Caring. Our mission is to help people forge connections, explore new culinary delights, and grow both personally and professionally. We provide opportunities for career advancement within a flexible and dynamic work environment.

Key Responsibilities:

  1. Conduct visual inspections of all plates before delivery, ensuring accuracy in portion sizes, presentation, and adherence to guest specifications.
  2. Take ownership of all food delivery processes, including setup and stocking of products for each shift, maintaining backup storage, and ensuring cleanliness and sanitation of the service area, equipment, utensils, and tools.
  3. Efficiently organize and deliver dishes to guests.
  4. Manage challenging situations and guest feedback using the AIM approach: Apologize, Investigate, and Involve Management.
  5. Communicate effectively, both in writing and verbally, to explain information clearly to guests.
  6. Prepare meticulously and strive for excellence in all tasks.
  7. Engage with guests in a friendly manner, enhancing their dining experience.

Desired Attributes:

  1. Demonstrated passion for assisting guests and exceptional guest relations skills.
  2. Ability to multitask while maintaining a guest-focused approach.
  3. Willingness to collaborate with team members to create an enjoyable work atmosphere.
  4. Exhibit positivity, trust, passion, and determination—never settling for less.
  5. Empathy towards guests, understanding their perspectives.

Qualifications:

Education:

High School diploma or equivalent preferred.

Experience:

Licenses & Certifications:

Food Handlers Card preferred.