Fitness Operations Manager

4 weeks ago


Crystal Lake, Illinois, United States Planet Fitness Full time
Job Summary

The Club Manager will be responsible for overseeing gym operations to ensure an exceptional member experience and a financially successful club. This role involves leading a team of employees in a positive and motivating manner, with a focus on continuous employee training and development.

Key Responsibilities
  • Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Staff Management: schedule staff, ensure all shifts are covered, and lead by example, maintaining consistent accountability for direct reports.
  • Administration and processing of all weekly/bi-weekly employee payroll.
  • Resolve employee issues or concerns, manage disciplinary/termination activities, and ensure prompt opening/closing of the gym.
  • Oversee cleanliness and maintenance of the facility, taking responsibility for the largest section of cleaning daily.

Requirements
  • Superior customer service skills.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Experience in the fitness industry preferred but not required.

Compensation: $700.00 per week

Enhancing People's Lives
At Planet Fitness, we're committed to creating a judgement-free zone where everyone can feel welcome and motivated to reach their fitness goals. As a Club Manager, you'll play a vital role in shaping the future of our brand and helping our members achieve their wellness objectives.

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