Retail Floor Lead

2 weeks ago

Greenwich, Connecticut, United States Vuori, Inc. Full time
Job Title: Retail Floor Lead

Vuori, Inc. is seeking a highly motivated and experienced Retail Floor Lead to join our team. As a key member of our store leadership team, you will be responsible for leading the retail sales team by example, forging connections with customers, and communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook.

Key Responsibilities:
  • Lead the sales team to ensure each customer receives the best experience possible.
  • Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
  • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
  • Forge lasting relationships with customers by engaging with them about product details, new product, and replenishment, and invite them to upcoming events.
  • Be knowledgeable on what's new and what's selling well and shares with both the customer and team.
Requirements:
  • Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
  • Must be a leader in punctuality and attendance, adhering to scheduled shifts.
  • Ability to develop relationships with customers and colleagues.
  • A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales, and the ability to positively and proactively handle customer concerns.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to quickly learn new procedures and processes.
  • Strong organizational skills and follow-through skills.
  • Excellent communication and interpersonal skills.
  • High level of ownership, accountability, and initiative.
  • Eager to develop new skills and responsive to feedback.
Benefits:
  • Health Insurance
  • Paid Time Off
  • Employee Discount
  • 401(k)

Vuori, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. All applications will be kept confidential according to EEO guidelines.

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