Store Operations Manager

1 month ago

Dunkirk, New York, United States Carroll Independent Fuel Co. Full time
Job Summary:

The Store Operations Manager is responsible for supporting the Store Manager in the day-to-day store operations. The ideal candidate will have a strong focus on customer service and working with people, as well as strong leadership, team building, and managerial skills.

Key Responsibilities:
  • Maintain and drive high standards and expectations around food quality, customer service, food safety, and store cleanliness by empowering store employees.
  • Supervise the day-to-day tasks of all store employees.
  • Provide superior customer service to all customers: greeting, assisting, suggest selling, and thanking each customer.
  • Ensure a pleasant shopping experience for all customers, respond to customer complaints and inquiries, and lead by example.
  • Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.
  • Assist with the hiring, training, and development of store employees.
  • Motivate, encourage, and challenge Customer Service Representatives.
  • Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.
  • Enforce established daily operating procedures to maintain a clean, adequately stocked, organized, and well-kept store in order to provide a positive customer experience.
  • Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
  • Complete daily paperwork and computer entry in a timely manner as established by management.
  • Ensure the shift duty notebook is accurately maintained.
  • Ensure execution of the safety, security, and retail operations policies and procedures.
  • Monitor competition in all areas of the company, including fuel and inside sales.
  • Review and influence the profit and loss statement.
  • Promote future growth by executing company strategies.
  • Plan and prepare work schedules and coordinate daily assignments.
  • Assume responsibility for special assignments and projects as needed.
  • Provide support for the Store Manager/District Manager, as needed.
Requirements:
  • High School Diploma or equivalent preferred.
  • Successful completion of store training.
  • Previous experience supervising others, preferred.
  • Must be at least 18 years old.
  • Computer literacy.
  • Strong food service experience preferred, ideally in a managerial role.
  • ServSafe certification preferred or successful completion of certification within 2 months of hire.
  • Strong focus on customer service and working with people.
  • Strong commitment to teamwork.
  • Strong leadership, team building, and managerial skills.
  • Strong communication skills, with the ability to effectively communicate with employees, customers, and vendors.
  • Strong analytical and organizational skills.
  • Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.
  • Flexible and adaptable to change.
  • Ability to handle difficult situations professionally.
  • Ability to lift up to so lbs.
  • Reliable transportation.
  • Ability to work all shifts, weekends, and holidays as needed by the business, as well as work the site alone, as required.
Working Conditions:
  • Retail environment with occasional exposure to unpleasant working conditions, including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products.
  • Spends the majority of the shift standing with frequent bending and lifting.
  • In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.

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