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Consumer Support Specialist I
2 months ago
Location: Lexington County, SC
Job Type: FTE - Full-Time
Agency: Vocational Rehabilitation Department
Division: State Office
Class Code: GA66
Pay Band: Band 6
Minimum and Additional Requirements:
- Master's degree in Rehabilitation Counseling, Psychology, Education; or a Bachelor's degree in a related field and at least 2 years of relevant experience.
In this role, you will be entrusted with the following responsibilities:
- Delivering professional training and support, including bi-weekly documentation requirements and tailored training for field staff engaged in supported employment services.
- Acting as a liaison at the state level to DDSN, assisting Area Supervisors in fostering relationships with local service providers.
- Overseeing and updating agency protocols related to career counseling and information referral sessions as mandated by WIOA regulations.
- Supporting area offices in cultivating local partnerships and resolving challenges; tracking session delivery and maintaining participant logs.
- Providing training for new area supervisors and ACSMs.
- Serving as a subject matter expert on intellectual and mental health disabilities.
- Collaborating closely with Consumer Services and HRD training coordinators to develop high-quality training materials in various formats as assigned.
- Acting as the liaison to Mental Health and the IPS program.
- Conducting training on the IPS model for new staff assigned to these caseloads and performing fidelity reviews in partnership with Mental Health.
- Creating action plans for areas not meeting fidelity standards and working closely with the Area Development Director and Area Supervisor to address program needs.
- Participating as a trainer in a monthly rotation with other staff, providing Consumer Services training to new employees.
- Assisting with projects and tasks as directed by the Director of Consumer Services.
- Addressing requests for policy exceptions and guidance from local field offices as needed.
- Serving as the point of contact for DHHS state office referrals.
- Coordinating counselor assignments and appointments with local offices.
The South Carolina Vocational Rehabilitation Department is dedicated to providing equal employment opportunities to all applicants and does not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information.
Benefits:
The South Carolina Vocational Rehabilitation Department offers an exceptional benefits package for FTE positions, including health, dental, vision, long-term disability, and life insurance for employees and their families, paid parental leave, flexible work schedules, and generous annual and sick leave policies. Additionally, employees may participate in retirement plans and deferred compensation programs.
