Support Team Member

3 weeks ago


Denver, Colorado, United States DH Pace Full time

About Us: DH Pace Company, Inc. has been a trusted name in the industry for over 95 years. With 50+ US offices in 24 states and $1 billion in company-wide sales in 2023, we offer a wide range of door and door-related products, as well as commercial security solutions.

Job Description: As a Customer Support Representative, you will be the voice of our company, handling incoming calls, understanding customer needs, and scheduling the right service to meet those needs. You will also promote our services by sharing information about our products and helping customers find the best solutions.

What We Offer:

  • Competitive pay starting at $21.00 per hour, with opportunities for growth based on experience.
  • A Monday-to-Friday schedule from 8 AM to 5 PM, with occasional additional hours as needed.
  • Career advancement opportunities, with access to exciting opportunities for career growth and promotions.

Requirements:

  • High school diploma or GED required.
  • Preferably two years of customer service or administrative experience.
  • Ability to work independently and manage tasks in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Proficient in technical applications, including Microsoft Office Suite.

Benefits:

  • Medical, dental, and vision options available on the first day of the month following your start date.
  • Paid time off plan: 13 days accrued annually during your first year; 16 days accrued during your second year.
  • Paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating holidays: Up to 2 floating holidays per year.
  • Competitive compensation, including annual performance evaluations.
  • 401k retirement plan, including an employer match.
  • Company-paid life insurance, short-term disability, and long-term disability.


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