Service Metrics Lead
4 weeks ago
We are seeking a highly skilled and motivated Service Metrics Lead to join our team at A Society Group, Inc.
About the RoleThe Service Metrics Lead will be responsible for managing and optimizing the metrics used to evaluate our driving and service performance. This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively in a cross-functional team environment.
Key Responsibilities- Oversee the day-to-day review of service metrics and driving performance data.
- Analyze data to identify trends, patterns, and areas for improvement.
- Work closely with engineering, safety, policy, and operations teams to interpret data and provide actionable insights.
- Present high-level updates and findings in various forums throughout the week.
- Escalate critical issues and make informed decisions regarding service adjustments as needed.
- Oversee the end-to-end pipeline required to produce and report on service metrics.
- Ensure the accuracy, reliability, and timeliness of data collection and reporting processes.
- Bachelor's degree in Data Science, Statistics, Engineering, Business, or a related field.
- 6+ years of proven experience in data analysis, metrics management, engineering, consulting, or program management.
- Strong analytical skills with the ability to translate complex data into actionable insights.
- Proficiency in BI tools such as Looker, Tableau, PowerBI.
- Ability to work effectively in a cross-functional team environment.
- Experience building out a product, program, or large-scale process from 0 to 1.
- Familiarity with software, hardware, and/or automotive.
- Daily free breakfasts and lunches.
- Health Care Plan (Medical, Dental & Vision).
- Life Insurance (Basic, Voluntary & AD&D).
- Paid Time Off (Vacation, Sick & Public Holidays).
- Training & Development.
- Retirement Plan (401k, IRA).
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Foster City, California, United States Ursus Inc Full time{"Job Title": "Service Metrics Lead", "Job Overview": "Ursus Inc is seeking a highly skilled and motivated Service Metrics Lead to manage and optimize the metrics used to evaluate our driving and service performance.", "Responsibilities": " \tOversee the day-to-day review of service metrics and driving performance data. \tAnalyze data to identify trends,...
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