Service Metrics Lead

4 weeks ago


Foster City, California, United States A Society Group, Inc. Full time
Job Overview

We are seeking a highly skilled Service Metrics Lead to join our team at A Society Group, Inc. The ideal candidate will possess strong analytical skills, with the ability to translate complex data into actionable insights.

Key Responsibilities

  • Manage and optimize the metrics used to evaluate driving and service performance.
  • Analyze data to identify trends, patterns, and areas for improvement.
  • Collaborate with cross-functional teams to interpret data and provide actionable insights.
  • Present high-level updates and findings in various forums throughout the week.
  • Escalate critical issues and make informed decisions regarding service adjustments as needed.

Requirements

  • Bachelor's degree in Data Science, Statistics, Engineering, Business, or a related field.
  • 6+ years of proven experience in data analysis, metrics management, engineering, consulting, or program management.
  • Strong analytical skills with the ability to translate complex data into actionable insights.
  • Proficiency in BI tools such as Looker, Tableau, PowerBI.
  • Ability to work effectively in a cross-functional team environment.

Preferred Qualifications

  • Experience building out a product, program, or large-scale process from 0 to 1.
  • Familiarity with software, hardware, and/or automotive.

What We Offer

  • Daily free breakfasts and lunches.
  • Health Care Plan (Medical, Dental & Vision).
  • Life Insurance (Basic, Voluntary & AD&D).
  • Paid Time Off (Vacation, Sick & Public Holidays).
  • Training & Development.
  • Retirement Plan (401k, IRA).

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