Service Metrics Lead

4 weeks ago

Foster City, California, United States Ursus Inc Full time

{"Job Title": "Service Metrics Lead", "Job Overview": "Ursus Inc is seeking a highly skilled and motivated Service Metrics Lead to manage and optimize the metrics used to evaluate our driving and service performance.", "Responsibilities": "
\tOversee the day-to-day review of service metrics and driving performance data.
\tAnalyze data to identify trends, patterns, and areas for improvement.
\tWork closely with engineering, safety, policy, and operations teams to interpret data and provide actionable insights.
\tPresent high-level updates and findings in various forums throughout the week.
\tEscalate critical issues and make informed decisions regarding service adjustments as needed, taking into account corporate timelines and checkpoints.
\tDemonstrated ability to work across varying levels of detail as needed, from hands-on tasks such as event triaging to strategic oversight and collaboration with senior leaders to drive informed decision-making.
\tOversee the end-to-end pipeline required to produce and report on service metrics.
\tEnsure the accuracy, reliability, and timeliness of data collection and reporting processes.
\tCollaborate with engineering teams to enhance and mature the metrics pipeline and processes over time.
\tEnable a feedback loop with the estimation metric owners to improve estimation methodologies for upcoming milestones.
", "Qualifications": "
\tBachelor's degree in Data Science, Statistics, Engineering, Business, or a related field.
\t6+ years of proven experience in data analysis, metrics management, engineering, consulting, or program management.
\tStrong analytical skills with the ability to translate complex data into actionable insights.
\tProficiency in BI tools such as Looker, Tableau, PowerBI.
\tAn ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience.
\tDemonstrated ability to work effectively in a cross-functional team environment.
\tStrong problem-solving skills and a proactive approach to identifying and addressing issues.
\tPreferred: Experience building out a product, program, or large-scale process from 0 to 1.
\tFamiliarity with software, hardware, and/or automotive.
"}

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