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Retail Operations Manager: Golf Division

2 months ago

New York, New York, United States Leap Full time
Job Description

Job Summary:

We are seeking a highly motivated and experienced Assistant Manager to join our team at Malbon Golf SoHo location in NYC. As a key member of our store team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and maintaining high store standards.

Key Responsibilities:

  • Customer Experience: Develop and implement strategies to create exceptional customer experiences, including personalized product recommendations and exceptional customer service.
  • Store Operations: Oversee daily store operations, including inventory management, visual merchandising, and maintaining a clean and organized store environment.
  • Team Management: Lead and develop a high-performing team, including recruitment, training, and performance management.
  • Sales Growth: Drive sales growth through effective sales strategies, including upselling and cross-selling.
  • Activations and Events: Support with activations and events, including new store openings and product launches.
  • Technical Skills: Proficiency in using technology, including Shopify, Endear, and Google Office.
  • Adaptability: Demonstrate adaptability and flexibility in a fast-paced retail environment.

Requirements:

  • Experience: 2+ years of direct and/or indirect management experience.
  • Customer Service: 3+ years of customer service and/or retail experience, with a background in a similar category preferred.
  • Technical Golf Knowledge: Technical golf knowledge and awareness of current trends and events required.
  • Physical Demands: Ability to stand and walk for extended periods, lift up to 50lbs, and use a ladder.

About Leap:

Leap is a retail platform that launches and operates insight-driven retail stores for modern brands. We are passionate about helping emerging brands succeed and creating a diverse community of Leapers to support our customers and help us grow and thrive individually and as a team.

Benefits:

  • Employee Discount: Employee discount and wardrobe allotment for participating brands.
  • Bonus Eligible: Bonus eligible.
  • 401K: 401K.
  • PTO: Accrued PTO for those eligible (blackout periods apply).
  • Medical, Dental & Vision: Medical, dental, and vision benefits (must average 32 hours+/week).
  • Employee Assistance Program: Employee assistance program.