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Restaurant Operations Manager

2 months ago

Phoenix, Arizona, United States Genuine Concepts Full time
Job Description

Genuine Concepts is seeking a highly skilled Restaurant Operations Manager to lead all aspects of our business. As an Assistant General Manager, you will be responsible for delivering a high-quality menu and motivating our staff to provide exceptional customer service.

Key Responsibilities:

  • Coordinate daily Front of the House and Back of the House restaurant operations to ensure seamless service delivery.
  • Develop and implement strategies to maximize customer satisfaction and loyalty.
  • Respond promptly and professionally to customer complaints, resolving issues in a timely and satisfactory manner.
  • Regularly review product quality and research new vendors to ensure the highest standards of quality and freshness.
  • Organize and supervise shifts to ensure efficient staffing and minimize labor costs.
  • Appraise staff performance and provide constructive feedback to improve productivity and efficiency.
  • Estimate future needs for goods, kitchen utensils, and cleaning products to maintain optimal inventory levels.
  • Ensure compliance with sanitation and safety regulations to maintain a clean and safe dining environment.
  • Manage the restaurant's image and reputation by suggesting ways to improve and enhance the customer experience.
  • Control operational costs and identify measures to reduce waste and optimize profitability.
  • Prepare detailed reports on weekly, monthly, and annual revenues and expenses to inform business decisions.
  • Promote the brand in the local community through word-of-mouth and restaurant events to increase visibility and attract new customers.
  • Recommend strategies to reach a broader audience, such as discounts and social media advertising.
  • Train new and current employees on proper customer service practices to ensure a high level of service delivery.
  • Implement policies and protocols to maintain future restaurant operations and ensure continuity.

Benefits:

  • Two weeks paid vacation
  • Insurance Packages
  • Competitive Pay
  • Two Days off in a row (50 hour work week)
  • Dining Discounts
  • Continued leadership opportunities
  • Growth Potential

Genuine Concepts is a dynamic and innovative company with a portfolio of exciting brands, including The VIG, Campo, The Genuine, The Little Woody, The Womack, and The McMillan. We are committed to delivering exceptional customer experiences and building a strong reputation in the industry.

Requirements:

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, or Hospitality Manager
  • Proven customer service experience as a manager
  • Extensive food and beverage knowledge, with the ability to recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software
  • Strong leadership, motivational, and people skills
  • Acute financial management skills