Insurance Support Specialist

20 hours ago


Sugar Land, Texas, United States Staff My Agency Full time

We are seeking a skilled Insurance Support Specialist to join our team at Staff My Agency. As a Customer Service Representative, you will be responsible for providing exceptional customer service and educating customers about insurance options. Your role will involve establishing customer relationships, responding to inquiries, and using a customer-focused review process to meet customer needs.

Estimated Salary

The estimated salary for this position is $50,000 - $70,000 per year, based on industry standards and location. Additionally, you will receive hourly pay plus commission/bonus, paid time off (vacation and personal/sick days), valuable experience, and growth potential/Opportunity for advancement within my office.

Job Responsibilities

Your key responsibilities will include:

  • Responding to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Using a customer-focused, needs-based review process to educate customers about insurance options
  • Maintaining a strong work ethic with a total commitment to success each and every day

You will work in a dynamic environment, where you will have the opportunity to thrive and grow with our team.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail-oriented
  • Proactive in problem-solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to the agent
  • Property & Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain within 90 days of hire date)
Benefits

As an Agent Team Member, you will enjoy:

  • Hourly pay plus commission/bonus
  • paid time off (vacation and personal/sick days)
  • valuable experience
  • Growth potential/Opportunity for advancement within my office

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