Account Associate

5 days ago


Sugar Land, Texas, United States State Farm Insurance Full time

State Farm Insurance is hiring a highly skilled Account Associate to join their team. As an Account Associate, you will play a crucial role in providing exceptional customer service and ensuring customer satisfaction.

About the Job

This is a fantastic opportunity to work with a leading insurance company and make a real difference in people's lives. You will be responsible for assisting customers with their insurance needs, processing policy changes, handling incoming calls and emails, and collaborating with team members to resolve customer issues.

Key Responsibilities
  • Provide accurate and timely information to customers regarding their insurance policies.
  • Process policy changes and updates in the system efficiently.
  • Handle incoming calls and emails from customers, addressing their concerns and resolving issues professionally.
  • Collaborate with team members to ensure seamless communication and resolution of customer complaints.
  • Maintain accurate and up-to-date customer records, reflecting all necessary information.
Requirements

To succeed in this role, you must possess excellent communication and interpersonal skills, be able to work effectively under pressure, and maintain confidentiality when dealing with sensitive customer information. You should also have basic computer skills, including proficiency in Microsoft Office applications.

Benefits

As an Account Associate at State Farm Insurance, you can expect a competitive salary, along with opportunities for career growth and professional development. Our comprehensive benefits package includes health insurance, retirement savings plans, and paid time off.

Estimated Salary: $45,000 - $60,000 per year

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