State Farm Insurance Customer Support Specialist

3 weeks ago


Sugar Land, Texas, United States Staff My Agency Full time

**Job Summary**

We are seeking a dedicated and customer-focused individual to join our team as a State Farm Insurance Customer Support Specialist. This role offers an excellent opportunity for individuals looking to start or advance their career in insurance.

Estimated Salary: $45,000 - $65,000 per year (plus commission/bonus)

**Job Description**

  • The ideal candidate will have excellent interpersonal skills, be able to learn computer functions, and demonstrate a strong work ethic.
  • Responsibilities include establishing customer relationships, providing prompt and accurate customer service, and educating customers about insurance options using a customer-focused review process.

Responsibilities include but not limited to:

  • Establishing customer relationships and following up with customers as needed.
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Maintaining a strong work ethic with a total commitment to success each and every day.

Requirements:

  • Excellent interpersonal skills.
  • Excellent communication skills - written, verbal, and listening.
  • People-oriented.
  • Organizational skills.
  • Self-motivated.
  • Detail oriented.
  • Proactive in problem solving.
  • Dedicated to customer service.
  • Able to learn computer functions.
  • Pride in getting work done accurately and timely.
  • Ability to work in a team environment.
  • Ability to multi-task.
  • Provide timely and thorough activity reports to agent.
  • Property & Casualty license (must be able to obtain).
  • Life and Health license (must be able to obtain within 90 days of hire date).
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.


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