State Farm Insurance Customer Support Specialist
3 weeks ago
**Job Summary**
We are seeking a dedicated and customer-focused individual to join our team as a State Farm Insurance Customer Support Specialist. This role offers an excellent opportunity for individuals looking to start or advance their career in insurance.
Estimated Salary: $45,000 - $65,000 per year (plus commission/bonus)
**Job Description**
- The ideal candidate will have excellent interpersonal skills, be able to learn computer functions, and demonstrate a strong work ethic.
- Responsibilities include establishing customer relationships, providing prompt and accurate customer service, and educating customers about insurance options using a customer-focused review process.
Responsibilities include but not limited to:
- Establishing customer relationships and following up with customers as needed.
- Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Maintaining a strong work ethic with a total commitment to success each and every day.
Requirements:
- Excellent interpersonal skills.
- Excellent communication skills - written, verbal, and listening.
- People-oriented.
- Organizational skills.
- Self-motivated.
- Detail oriented.
- Proactive in problem solving.
- Dedicated to customer service.
- Able to learn computer functions.
- Pride in getting work done accurately and timely.
- Ability to work in a team environment.
- Ability to multi-task.
- Provide timely and thorough activity reports to agent.
- Property & Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain within 90 days of hire date).
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.
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