Customer Service Specialist
22 hours ago
As a Customer Service Specialist at NC Service Solutions, you will play a vital role in ensuring smooth daily operations and delivering top-notch service to our clients. This position involves building strong relationships with customers, providing exceptional administrative support, and contributing to a collaborative and supportive work environment.
Key Responsibilities:
- Achieve successful booking rates by building value in our Technicians and our Company
- Professional and respectful communication with customers and teammates
- Actively participate in both inbound and outbound phone calls
- Effectively navigate through call scripts while showing empathy to customers concerns
- Accurately enter data to our software program(s)
- Communicate in a timely manner with customers reaching out through online portal(s)
- Keep portals updated with accurate data
- Send invoices and estimates to customers
- Maintain and promote a friendly, positive, and professional environment
- Provide feedback on customer service process professionally to improve teams' efficiency
- Actively participate during team and one-on-one meetings
- Escalate queries and concerns to proper channels by effective and timely communication
Requirements:
- Able to work the hours of 8AM - 5PM
- Strong Interpersonal and Customer Service Skills
- Preferred minimum of 1 – 2 years of experience in the customer service in the home services field
- Ability to answer a high volume of calls and emails daily
- Analytical and problem-solving skills
- Attentive, friendly, and patient
- Effective time-management skills
- Positive and driven team player
- Proven track record of excellent attendance
The estimated salary for this position is $45,000 - $60,000 per year, based on industry standards and location. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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