Customer Service Specialist

22 hours ago


Matthews, Missouri, United States NC Service Solutions Full time
About the Role

As a Customer Service Specialist at NC Service Solutions, you will play a vital role in ensuring smooth daily operations and delivering top-notch service to our clients. This position involves building strong relationships with customers, providing exceptional administrative support, and contributing to a collaborative and supportive work environment.

Key Responsibilities:

  • Achieve successful booking rates by building value in our Technicians and our Company
  • Professional and respectful communication with customers and teammates
  • Actively participate in both inbound and outbound phone calls
  • Effectively navigate through call scripts while showing empathy to customers concerns
  • Accurately enter data to our software program(s)
  • Communicate in a timely manner with customers reaching out through online portal(s)
  • Keep portals updated with accurate data
  • Send invoices and estimates to customers
  • Maintain and promote a friendly, positive, and professional environment
  • Provide feedback on customer service process professionally to improve teams' efficiency
  • Actively participate during team and one-on-one meetings
  • Escalate queries and concerns to proper channels by effective and timely communication

Requirements:

  • Able to work the hours of 8AM - 5PM
  • Strong Interpersonal and Customer Service Skills
  • Preferred minimum of 1 – 2 years of experience in the customer service in the home services field
  • Ability to answer a high volume of calls and emails daily
  • Analytical and problem-solving skills
  • Attentive, friendly, and patient
  • Effective time-management skills
  • Positive and driven team player
  • Proven track record of excellent attendance

The estimated salary for this position is $45,000 - $60,000 per year, based on industry standards and location. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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