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Digital Product Management Director

2 months ago

New York, New York, United States American Express Full time
Transform Customer Experience with American Express

At American Express, we're committed to delivering exceptional customer experiences that drive loyalty and growth. As a Director of Digital Product Management, you'll play a critical role in shaping our digital product strategy and vision, ensuring seamless integration with our global platforms.

Key Responsibilities:
  • Develop and socialize a global product vision, strategy, and roadmap, aligning with business metrics and targets.
  • Collaborate with cross-functional teams to create a balanced product roadmap, prioritizing customer, stakeholder, and engineering requirements.
  • Establish features and investments across businesses, resolving prioritization conflicts and ensuring efficient resource usage.
  • Partner with product and technology leaders to deploy globally scalable solutions, focusing on best-in-class user experiences, efficient resource usage, and speed to market.
  • Lead the platform product life cycle from strategic planning to tactical execution, leveraging agile best practices and innovative capabilities.
  • Obtain feedback on products and capabilities to iterate and drive improvements in future releases.
  • Prioritize feature sets continuously based on customer feedback, research learnings, and analytics to maximize customer and shareholder value.
Requirements:
  • At least eight years of demonstrated ability in product development and delivery, with a proven track record in defining winning product constructs and delivering a product roadmap.
  • A good balance of technical knowledge and business acumen, with a proven track record in launching software or services in partnership with engineering teams while maintaining a customer-first attitude.
  • High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, and Agile product development.
  • Enthusiasm and passion for great products and services, with an ability to articulate product vision and functionality.
  • Strong multi-business unit stakeholder management, with experience working with cross-functional product development teams.
  • Results-driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.
  • Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
  • Ability to solve sophisticated problems with a highly analytical approach.
What We Offer:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities