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Veterinary Client Service Coordinator

2 months ago


Campbell, California, United States Ethos Veterinary Health Full time
About the Role

We are seeking a highly skilled and compassionate Client Service Coordinator to join our team at Ethos Veterinary Health. As a key member of our hospital staff, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities
  • Greet clients and provide a warm and welcoming environment
  • Answer phone calls and schedule appointments in a timely and efficient manner
  • Prepare clients for their visit and ensure a smooth transition to the clinical team
  • Coordinate workflow between clients and the clinical team to ensure seamless communication
  • Compile veterinary medical charts and enter client and patient data into our hospital information system
  • Collect payments and perform other administrative duties as needed
Requirements
  • High school diploma or equivalent required
  • 1+ years of customer service experience, preferably in a veterinary hospital setting
  • 1+ years of hospitality experience, with a focus on creating a friendly and receptive environment for clients
  • Competent computer skills, including data entry and MS-Office Suite
  • Type 45+ wpm and use a 10-key calculator
Benefits
  • Full-time benefits, including health, dental, vision, disability, and life insurance
  • Flex-spending accounts and 401(k) with employer match
  • Employee Assistance Program and 3 weeks accrued paid time off
  • Uniforms and monthly in-house RACE-approved courses and staff development opportunities