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Residential Care Coordinator
2 months ago
Company: Legendary SVS LLC
Position: Homecare Specialist
Reports To: General Manager
Summary: The Homecare Specialist plays a crucial role in maintaining the cleanliness and aesthetic appeal of our properties. This position demands a keen eye for detail and a steadfast commitment to excellence. Responsibilities include managing inventory and supplies, performing minor repairs, and documenting inspection results while effectively communicating any deficiencies to cleaning service providers for prompt resolution.
Key Responsibilities- Conduct minor home repairs, including changing light bulbs and air filters, and troubleshooting Wi-Fi and cable issues.
- Regularly assess property readiness for owner arrivals to ensure quality standards.
- Collaborate with owners and guests to address any concerns regarding their accommodations.
- Submit work orders for maintenance issues as needed.
- Evaluate housekeeping efforts and provide constructive feedback to staff.
- Prepare linens and amenity packages daily for upcoming guests.
- Inspect properties to confirm they meet guest and owner readiness criteria and work closely with cleaning vendors to maintain these standards.
- Ensure linen and amenity storage areas are well-stocked and organized.
- Coordinate the return of lost and found items with administrative staff.
- Deliver items to guests as required.
- Assist guests with general inquiries and provide information as needed.
- Perform additional duties as assigned.
To excel in this role, candidates must demonstrate the ability to fulfill each essential duty with confidence. The following qualifications are necessary:
Education and Experience- High school diploma or equivalent (GED) is required.
- A minimum of 2 years' experience in housekeeping or as a housekeeping inspector is required.
- Strong interpersonal skills and meticulous attention to detail.
- Highly responsive and dependable.
- Availability to work weekends and holidays.
- Ability to manage multiple tasks efficiently and professionally under time-sensitive conditions.
- Must possess a reliable smartphone and be proficient in using required communication applications.
- Capability to adhere to company standards and property checklists.
- Proficient computer and writing skills.
Successful candidates will exhibit a strong work ethic, effective negotiation and closing skills, attention to detail, relationship-building abilities, multitasking capabilities, problem-solving skills, excellent communication, confidentiality, and integrity. Commitment to core values such as guest-centric service, teamwork, respect, proactivity, accountability, continuous learning, and sustainability is essential.
Physical DemandsWhile performing the duties of this position, employees will frequently walk, push a linen/supply cart, reach with hands and arms, and communicate verbally. The role requires standing, walking, stooping, kneeling, or crouching. Employees must be able to lift up to 40 pounds regularly. Reasonable accommodations may be made to enable individuals with or without disabilities to perform essential functions.
Work EnvironmentThe work environment is primarily indoors in climate-controlled conditions.
