Restaurant Operations Director

5 days ago


Columbia, South Carolina, United States Firehouse Subs Full time
Job Title: Director of Restaurant Operations

Firehouse Subs is seeking an experienced Restaurant Operations Director to lead our team and maintain our high standards. As a key member of our management team, you will be responsible for overseeing all aspects of restaurant operations, including managing the budget, scheduling shifts, and managing inventory.

Key Responsibilities:
  • Monitor restaurant operations to ensure compliance with food safety standards and industry regulations
  • Train staff on customer service techniques and handle complaints effectively
  • Review financial reports to identify ways to improve profitability
  • Manage employee scheduling to ensure adequate coverage during peak hours
  • Hire and train new employees, and terminate underperforming staff members
  • Maintain communication with vendors to ensure food supplies are adequate and prices are competitive
  • Establish long-term business goals and objectives to improve restaurant performance
  • Ensure all restaurant policies, procedures, and standards are followed
  • Investigate complaints and take appropriate action to resolve them
  • Monitor inventory levels and order supplies as needed
  • Prepare reports for upper management
  • Handle customer inquiries and complaints
  • Participate in marketing plan development
  • Supervise restaurant opening and closing procedures
Requirements:
  • Bachelor's degree in business, hospitality, or related field
  • 3-5 years of experience in restaurant management
  • Proven ability to increase sales and profitability
  • Strong leadership skills with the ability to motivate and develop a team
  • Excellent communication, customer service, and interpersonal skills
  • Ability to work effectively under pressure in a fast-paced environment
  • Flexible schedule, including nights, weekends, and holidays
  • Ability to manage schedule and travel to sites in SC and NC
Preferred Skills and Qualifications:
  • 5-7 years of experience in restaurant management
  • Working knowledge of Microsoft Office, POS systems, and restaurant software programs
  • ServSafe Certified Food Manager (CFM) certification
  • ServSafe Certified Proctor


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