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Customer Service Representative

2 months ago

Ocoee, Florida, United States Conduent Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Conduent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients' customers, answering calls, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or other communication channels
  • Provide accurate and timely information to customers regarding products and services
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed performance metrics and quality standards
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Availability to work a variety of shifts, including evenings and weekends
What We Offer
  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Comprehensive training program
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About Conduent

Conduent is a leading business process services company that helps organizations improve their performance and achieve their goals. We are committed to delivering exceptional service and solutions to our clients, and we are seeking talented individuals to join our team.