Operations Manager

5 days ago


Jamaica, New York, United States Compass Group, North America Full time
Job Summary

As an Operations Manager at Compass Group, North America, you will play a critical role in ensuring the effective execution of service at our esteemed clients' establishments. Your primary responsibility will be to implement and maintain the highest standards of excellence, as determined by the location, company, and client.

Key Responsibilities:

  • Hire, train, and develop all front-of-house restaurant staff in fine dining service standards.
  • Maintain schedules, payroll, and other administrative support to control food and beverage costs, including inventory and pars.
  • Organize and conduct pre-shift and departmental meetings daily to ensure seamless service.
  • Maintain open communication with all departments to guarantee customer service needs are met.
  • Create seating charts and station assignments daily, taking into account expected business demands.
  • Maintain all reservation systems and books to accommodate business requirements.
  • Create side work assignments and ensure completion with wait staff.
  • Maintain the highest level of service to clients/guests, ensuring their satisfaction.
  • Maintain the cleanliness and presentation of the dining room area.
  • Investigate and resolve client/guest complaints in a timely, professional, and diplomatic manner.

Preferred Qualifications:

  • Bachelor's Degree in Hospitality or equivalent fine dining experience.
  • Six to eight years of upscale fine dining experience, with at least three years of management experience.
  • Cash handling and reconciliation of cash banks and POS systems.
  • Ability to hire, develop, train, coach, and counsel hourly associates.
  • Ability to plan, market, and execute special events/promotions.
  • Ability to monitor and track budgets and expenditures.
  • Excellent written and verbal communication skills.
  • Excellent knowledge of customer service techniques and current service standards.
  • Ability to remain poised and focused under pressure.
  • Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems.
  • Conformity to the highest standards of personal integrity and ethical behavior.
  • Professional appearance and demeanor required.

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